Carabao Cup Fixtures: Privacy policy

Who this notice covers

This notice explains personal information used in connection with the Carabao Cup Fixtures website and messages sent to its contact address. You can browse fixtures, results and guides without creating an account.

A club, broadcaster, video provider or calendar app has its own privacy arrangements. This notice does not cover what those organisations do after you use their services.

Browsing, filters and technical information

Your browser sends information needed to request a page, including your IP address, requested address and browser information. Hosting and security services may record technical request or error information to deliver the site, investigate faults and protect it from misuse.

A fixture filter sends your chosen team, round, date or other selection to the website to return matching information. You do not need to provide a name or email address to use these filters. The site does not create a supporter account or a marketing profile from your choices.

Information you choose to send by email

If you email us, the message can include your email address, name, message content and any attachments you choose to send. This information is used to understand and respond to your enquiry, investigate a correction or deal with a privacy or content concern.

Please send only what is relevant. Do not send passwords, payment-card details or identity documents with an ordinary fixture enquiry. Correspondence is not published on the website as a supporter comment.

Cookies, advertising and browser storage

The fixture pages currently do not use advertising or analytics scripts, and do not save your selected club in a tracking cookie or browser storage. There is no account sign-in required for these tools.

Browser cookie controls apply separately to services you visit through external links. Loading a video is also different from browsing the fixture page: the video provider receives a request when you choose to load its player.

Videos and external viewing links

Match video players are loaded only when you select Play video. Embedded YouTube videos use the youtube-nocookie.com player; loading that player still connects your browser to YouTube and may involve device information, browser storage and further requests.

You can leave a video unloaded and continue reading the match details. Opening a broadcaster or video link takes you to that provider, whose privacy information and settings apply there.

Calendar downloads and subscriptions

Downloading an event or adding a calendar subscription does not give us access to the private events in your calendar. A subscription tells your chosen calendar service to fetch the public fixture calendar periodically.

The calendar provider may receive the subscription address and learns which competition or club calendar you chose. You control the subscription in your calendar app; removing it there stops that app’s future refreshes.

Why information is used and who receives it

The purposes are to deliver requested pages, protect the website and handle enquiries. Where UK data protection law applies, routine technical processing and correspondence rely on legitimate interests in running a reliable information service and answering messages; information is not needed for unsolicited marketing.

Hosting and email providers receive information needed to provide their services. Information may also need to be disclosed where the law requires it or to handle a legal claim. We do not sell your contact messages or add your address to a marketing mailing list.

Keeping information

Enquiry information should be kept only for as long as it is needed to deal with the issue and any necessary follow-up, complaint or legal obligation. Technical records should be limited to what is needed for operation, fault investigation and security.

There is no promised automatic deletion period on this page. For the retention arrangements or service providers relevant to a particular enquiry, including any processing outside the UK, contact us before sending information you are concerned about.

Your privacy choices and requests

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction or object to its use. These rights can have exceptions; some requests may need proportionate checks to make sure information is not disclosed to someone else.

Send a privacy request to the contact address below. If you are unhappy with how your information has been handled, you can also raise a concern with the UK Information Commissioner’s Office (ICO).

Changes to this privacy notice

The review date identifies this version. The notice should be updated when the site’s features or use of personal information changes, including before introducing advertising, analytics or account features that need a different explanation.